Since 1990, we've worked in almost every business sector imaginable. Refining the technologies, policies, and processes used in: sales, service, customer education, and retention...across providers and geographies.

We do have a soft place in our hearts for Customer Acquisition and Retention projects. Call Intelligence Inc. has worked with Video, Broadband, Telco, Satellite, and VOIP providers since our inception. In that time, we have worked with most of the top Cable, Telcos, Satellite, and Programming providers.

During Customer Acquisition and Retention projects, we help Marketing and Sales managers to better understand what happens at the Point of Sale, and Operations managers to improve the customer experience during sales and service dialogs, resulting in lower service costs and increased revenues.

Every project is unique, so we adapt our analytic measurements, reporting, recommendations, and remediations to fit the needs of our clients. We configure our project teams with experienced specialists in technologies, measurement, training, and coaching.

Call Intelligence has worked on project of all sizes, from hundreds of call...to millions. We work with commercial, non-profit and governmental clients. We’ve helped to design, manage, monitor, and document two of the largest government peacetime projects...the 2000 and 2010 Censuses.

Here's a partial list of Clients we've work for over the last couple of decades...